Troubleshooting

Here you find solutions to common issues.

When I start recording, the Dictation Box opens and the text is written there instead of in the application I am working in.

If the cursor is placed in a text field that is unknown to Dragon Medical One, the Dictation Box is opened by default. To change your settings to dictate at the cursor instead, without the ability to navigate, edit or format the text using your voice, open the Text Input pane of the Options dialog box and select Use Basic Text Control in the What happens when the cursor is placed in an unknown text field? section.

The application you are working in might run using different user credentials or with administrator privileges. Dragon Medical One and the application you are working in must run using the same user credentials for Dragon Medical One to be able to directly write the text in the application. Contact your administrator.

When I speak, the volume meter shows little or no activity, and incorrect or no text is written.

You might have selected the wrong microphone during logon. To change to another microphone, select , select Log Off and select a microphone from the Microphone drop-down list. Alternatively, select , select Microphone and select a microphone.

When I try to start recording, Dragon Medical One reports an internal server error and I cannot record.

Contact your administrator.

I changed my settings in the Options dialog box, but they are not saved.

Make sure you select Apply All after you have changed your settings. If your changes are still not saved, this might be a network problem or server problem. Contact your administrator.

I say insert <auto-text name>, but the auto-text is not inserted; instead, the command is written. I say the name of the auto-text, but the auto-text is not inserted; instead, the command is written.

Make sure you say a valid auto-text name. To display a list of available auto-texts, say what can I say and scroll to the Auto-texts section.

If how the auto-text name is written and how it is pronounced are very different, make sure that the Spoken form (how it is pronounced) reflects this. For more information, see: Spoken forms.

Your system might use a different keyword to identify that there is an auto-text to process. Your system might use a keyword to identify that there is an auto-text to process. To see which keyword your system expects you to use as part of the voice command, say what can I say.

When I try to log on to Dragon Medical One, an error message is displayed: No supported audio device is available. To start Dragon, connect a device and select Refresh.

Connect your microphone and select Refresh. If the error message is displayed again, contact your administrator.

Dragon Medical One shuts down unexpectedly; no error message is displayed. The next time I start Dragon Medical One, a message is displayed: A previous Dragon session shut down unexpectedly; you can send the corresponding log file to your system administrator for analysis.

Select Browse to open the folder containing the log files and send the files to your administrator.

When I open the personalization and help window by saying what can I say, the window is not displayed properly or closes unexpectedly and an error message is displayed.

Contact your administrator.

When I insert an auto-text, I see unreadable code instead of the expected formatted text.

Some applications cannot process formatted auto-texts. If this causes errors, contact your administrator.

I am working with a Philips SpeechMike or Nuance PowerMic 4 device, and my computer's screen saver is not displayed after the configured period of inactivity even though recording is in standby mode and I am not actively recording.

Press and hold the left mouse and touchpad buttons on your recording device for five seconds. When the firmware setting has been changed successfully, the device provides visual and audio feedback. This setting is stored on the device and needs to be changed individually for each device.